Deleting database tables, a great web host and a reactive software vendor…
Sep 2, 2004
1 min.
In a previous post, I mentioned that a flaw in the installation routines for telligent’s forum system resulted in the deletion of a fairly important set of data… well, after posting that, a few things happened that impressed me…
My web host, easerve, contacted me and let me know they had daily backups of my data available… and once I told them the date/time at which I blew away my data, they’d provide the appropriate backup file… (which they did, and I’m rocking along now with my old data back…) … yet another great bit of customer service from easerve… Rob Howard and Jason Alexander, both from telligent responded with both ‘sorry’ and ‘we’ll fix our scripts’… a very quick response considering I didn’t even email them about it… Overall, my annoying little incident resulted in a great response from two different groups… very nice.