Deleting database tables, a great web host and a reactive software vendor…

In a previous post, I mentioned that a flaw in the installation routines for telligent’s forum system resulted in the deletion of a fairly important set of data… well, after posting that, a few things happened that impressed me…

  • My web host, easerve, contacted me and let me know they had daily backups of my data available… and once I told them the date/time at which I blew away my data, they’d provide the appropriate backup file… (which they did, and I’m rocking along now with my old data back…) … yet another great bit of customer service from easerve…
  • Rob Howard and Jason Alexander, both from telligent responded with both ‘sorry’ and ‘we’ll fix our scripts’… a very quick response considering I didn’t even email them about it…

Overall, my annoying little incident resulted in a great response from two different groups… very nice.

No comments yet.

Leave a Reply